Shipping & Delivery
🚚 Shipping & Delivery
We do everything we can to get your order to you quickly and safely. Here’s how it works.
📦 When will my order be dispatched?
We pack your order as quickly as possible and dispatch it no later than the next working day. We can often dispatch it on the day you place your order. Ordering at the weekend or on a public holiday? We will dispatch your order no later than the first working day after that.
Once your order has been dispatched, you will receive an email with a tracking link. The delivery time depends on the carrier and the destination country.
Within the Netherlands, we ship with PostNL.
For Germany, we offer home delivery via PostNL / Hermes. We dispatch your order with PostNL, and Hermes handles delivery in Germany. Your parcel will be delivered to the address you provide at checkout.
Would you like to change your delivery preferences? Once Hermes makes the delivery options for your parcel available, you can use the Hermes tracking page or the Hermes app to select an alternative, such as a Hermes collection point, a preferred neighbour, a safe place or a different delivery day. You do not need a Hermes account to make a one-off change. The available options vary by shipment.
All parcels are sent with tracking, so you can follow your order on its way to you.
For large or heavy parcels, we may use DPD.
Would you prefer to have your order delivered directly to a DPD collection point? Simply place your order as usual, then send us the name and full address of your preferred DPD collection point, together with your order number, as soon as possible. Please contact us before your order is dispatched so we can adjust the shipping arrangements accordingly.
If circumstances prevent us from dispatching your order within the stated timeframe, we will of course let you know.
🚛 How soon will my order arrive?
Within the Netherlands, your parcel will usually be delivered on the next working day after dispatch.
Delivery to Germany may take a little longer. You can always find the latest delivery information via your tracking link.
Delivery is handled by the carrier, so we cannot guarantee the delivery date.
📍 Not at home when your parcel arrives?
If you are not at home, the carrier will decide on the next delivery option. Your parcel may, for example, be taken to a collection point or parcel locker.
Always check your tracking information for the latest delivery updates and collect your parcel on time.
If a parcel is not collected or is refused and is consequently returned to us, we will charge the following return shipping fees:
* Netherlands: €8.95
* Germany: €11.95
📦 Collection points & parcel lockers
If you choose delivery to a collection point or parcel locker, please keep a close eye on your tracking information.
In the Netherlands, a parcel remains available in a PostNL parcel locker for 72 hours (3 days). If it is not collected within that period, PostNL may transfer it to a nearby PostNL collection point.
The collection period may vary for parcels delivered to a collection point. Always check the deadline shown in your tracking information.
⚠️ Parcel not collected on time?
If your parcel is not collected within the stated collection period and is consequently returned to us, we will charge the following return shipping fees:
* Netherlands: €8.95
* Germany: €11.95
Always check your tracking information and collect your parcel within the stated collection period.
🔎 Parcel returned, but you haven’t heard from us?
Sometimes an uncollected parcel is returned to us with new labels or stickers covering the original shipping label. This can make the recipient’s name, address or other original shipment details unreadable. Unfortunately, this means we cannot always identify the order or customer the parcel belongs to.
If your tracking information shows that your uncollected parcel has been returned to us, but you have not heard from us, please contact us and include your order number.
We can then match the returned parcel to your order and help you further.
👉 In this situation, please do not wait for us to contact you. If new labels cover the original shipping details, we simply cannot tell whose parcel it is.
🏡 Collection in Veldhoven
Would you prefer to collect your order yourself? Select ‘Collection in Veldhoven’ at checkout and email us in advance at info@krokomingo.nl. We will make sure your order is ready for you.
📲 Tracking
Once your order has been dispatched, you will receive a tracking code by email so you can follow its delivery.
💸 How much does shipping cost?
Netherlands
PostNL: €6.95
Germany
Home delivery via PostNL/Hermes: €9.95
The available shipping options are shown at checkout.
🎁 Free shipping
We offer free shipping on orders of €100 or more.
📦💥 Damaged delivery
All our orders are carefully packed before dispatch. If anything nevertheless arrives damaged, please contact us within 48 hours of receiving your order so we can resolve the issue for you.
To allow us to submit a damage claim to the carrier, please keep all outer and inner packaging. Do not dispose of the damaged product or attempt to repair it until the claim has been resolved.
Please send us clear photos of:
* the outer packaging, with the address label and tracking code clearly visible;
* any damage to the outer packaging;
* the inner packaging and protective materials as you found them when opening the parcel;
* the entire product;
* the damage to the product.
⚠️ Important
Keep the original packaging and the damaged product until the claim has been resolved. These are needed to report the damage to the carrier.