Returns Policy
🔄 Exchanges, returns & complaints
Not completely happy with your order? No worries – we're happy to help. Below you can read exactly how it works.
📬 Returns
You have 14 days after receipt to indicate that you wish to return (part of) your order. After that, you have another 14 days to send it back.
- Register the return via the withdrawal button, found at the bottom of the website under customer service;
- You will immediately receive a confirmation of the withdrawal by email;
- Carefully pack the product and send it to:
Krokomingo
De Huysacker 8
5505 KA Veldhoven
We will refund the purchase amount including shipping costs (if it concerns a full return) within 14 days after notification of your return, provided the product has been returned in good order. You will receive a confirmation of the receipt of the return by email.
⚠️ Important conditions
- Products must be unused and preferably in original packaging
- In case of damage or unnecessary wear, we may charge a depreciation
- Return costs are for your own account
💸 Full order return?
Yes, then you will get the full amount back – including shipping costs for the outbound shipment. The costs for return are at your own expense.
🎁 Free gift with your order?
You can keep it if you keep part of the order – but in case of a full return, please also send the gift back.
🔁 Exchanges
Exchanges are possible!
Send an email to info@krokomingo.nl and then place a new order yourself in the webshop.
💥 Received damaged?
Oops! Please contact us as soon as possible via info@krokomingo.nl.
Mention your order number and – if possible – send a photo. We will solve it quickly.
😕 A complaint?
Let us know via info@krokomingo.nl. We will look for a good solution together.
Can't resolve it with us? Then it is possible to submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
We are always ready to help you! 💙