Returns Policy

🔄 Exchanges, returns & complaints

Not completely happy with your order? Don't worry – we're happy to help. Read below to find out exactly how it works.

📬 Returns

You have 14 days after receipt to indicate that you want to return (part of) your order. After that, you have another 14 days to return it.

Once we receive your return, you'll receive an email confirmation. We'll refund the purchase price, including shipping costs, within 14 days.

⚠️Important terms and conditions

  • Products must be unused and preferably in original packaging
  • In case of damage or unnecessary wear and tear we may charge a depreciation
  • Return costs are at your own expense

💸 Return entire order?

Yes, you'll receive a full refund – including the return shipping costs. However, you'll be responsible for the return shipping costs.

🎁 Free gift with your order?

You can keep it if you keep part of it – but if you return the entire item, please also return the gift.

🔁 Exchange

Exchanging is possible!
Send an email to info@krokomingo.nl and then place a new order in the webshop yourself.

💥 Received damaged?

Oops! Please contact us as soon as possible at info@krokomingo.nl .
Please include your order number and, if possible, include a photo. We'll resolve the issue quickly.

😕 A complaint?

Let us know at info@krokomingo.nl . We'll work with you to find a suitable solution.

If you can't reach an agreement with us, you can submit your complaint to:

  • WebwinkelKeur Foundation
  • The European Commission's ODR platform

We're always here to help! 💙